Testimonials

Patient reviews mean the world to our practice. If you’d like to share some kind words and smiles, please review us on our Springfield or Jacksonville Google Places websites. We’d love to hear about your experience!

Here are a few reviews from our patients:

"I always love to see Dr. Tom & his team!" – Sarah M. 6/25/2024

"Dr Middleton was great! Very caring & listened." – Tammy J. 7/9/2024

“Had a great first appointment and look forward to learning more at the next!” — J. G.

“We have been lucky not to need an emergency appointment. I am very glad we chose your office. Everyone is excellent and very friendly. Whenever someone asks which orthodontist we go to, I always share the above.” — E. R.

“We love coming to Dr. Tom and seeing the awesome staff!” — A. B.

“You all are amazing!!! I love to come to the appointments with Anna. If I am in a not-so-good mood, your office and staff always lift my spirits. Keep on doing what you are doing.” — A. S.

“What I like best about is the staff seems very friendly and caring and they have great service.” — Jennifer B.

“You are fantastic! I can’t imagine anything else you could do. I almost hate not having to visit so much anymore. The orthodontists are so nice and funny that my kids just love going there. Great job everyone!” — Dave S.

“Staff and doctors are fab! Very friendly and shows they enjoy their job … office atmosphere is great!” — Susan I.

“Everyone is WONDERFUL! Thank you so much.” — Rhonda I.

“Love the friendly staff who talk about everything they are doing or are going to do.” — Jeanne H.

“Everyone is so helpful and friendly. We have had a great experience so far.” — Gail L.

Here are a few anonymous reviews from our patient survey:

I finally found hope that my son will grow up with a beautiful smile. Thank you so much!!!
Really enjoyed meeting Dr Neely and staff. Very professional and courteous staff. Will proceed with treatment as recommended. Highly recommend for anyone seeking orthodontic treatment.
Everyone you encounter at the office is friendly! It’s so nice to have complimentary water, coffee, tv, and WiFi in the waiting room. We also received free passes for the summer party at Knight’s Action Park. Amazing experience, always!
Top notch orthodontist practice from reception to Doctor!
I was surprised how nice everyone was as I’m not a regular patient and they didn’t know me at all. The doctor even asked what my plans were for the rest of the day. Nice personal touch.
Very clean and inviting lobby area. The staff were very friendly, helpful, and explained things well. They also made my son who doesn’t always do well at the dentist feel comfortable.
Everyone was so friendly and helpful. This was our first time ever being there. Will definitely recommend them to everyone!
What a wonderful experience with all the staff and orthodontist!!! Couldn’t ask for better experience!!!!
Prompt responses, very friendly and trustworthy staff.
Wonderful interactions, patient care, and time given to my questions. Looking forward to my continued care with you all!
We are very pleased with the orthodontic care our kids receive here. Thank you to all the staff who are upbeat, knowledgeable and efficient.
Actually sent a picture of your name and address from my GPS screen to someone who text and asked where we go while we were driving there!